Tag Archives: business

Keeping up with Creativity

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Strategy Plan One

September 9, 2012

Creativity

We have all been there.  Planning, writing, blogging, tipping and then we hit the wall with no creativity left to continue.  Seems to happen frequently with some, while others never seem to have a problem cranking out volumes of interesting, valuable information.

As an entrepreneur, executive or specialized staff working in an organization, you need to keep up with your creative edge.  Creativity helps you and your business stay on the leading edge as it is applicable to so many facets of business.  Business plans, marketing plans, product and service offerings, campaigns, projects, methods, processes … all require a significant degree of creativity to make things stand out.  Creativity takes plans, products, and processes to the next innovative level, sometimes leading to a competitive advantage over the competition’s standards.

Here is a brilliant infographic from Copyblogger, that illustrates some major creative blocks and how to bust out of them to maintaining your high level of creativity.

Creativity

Source:  Copyblogger

Summarizing some tips to bring out your best creativity:

  • Maintain creativity as a priority in your business and personal development
  • Take a breather – writers can face exhaustion; take a break mentally and physically and watch creativity come back
  • Jump on some ideas after researching, reading and analyzing others’ work
  • Take mental notes of objects, scenarios and people in your environment and how it relates to your topic (you will be surprised at the content you can create from this)
  • Diet – the brain needs nutrients; many studies have show that healthy diets fuel the brain
  • Ask a colleague for input, ideas, co-authoring (will generate ideas and content that you would add on to others)
  • Colors can activate creativity; tune into, focus on colors
  • Sound can create a response in you
  • Confidence – high level of confidence and you will be always ready to go
  • Don’t get stuck in perfection; no one is perfect
  • Don’t feel your work isn’t valuable as your work can have a significant impact on 1 person, 100 people, or a massive crowd
  • General rule – quality is always best; don’t feel pressured to pump out massive volumes of material
  • Set up a schedule of focused time; distractions and not getting organized can cause stress which causes mental blocks

More on creativity:

More on business and entrepreneurship:

Strategy Plan One

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Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

Back to Business This Fall

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Strategy Plan One

September 8, 2012

back to businessFall Business Period

A week has passed in September… families, communities and the education system are all adjusting to the “back to school” phase of the year.  For many students, young and old, back to school represents a period of renewal, of fresh starts, starting up again.

However, this positive energy can be easily transferred over to the business sector, for existing and budding entrepreneurs.

New entrepreneurs can take advantage of the fresh start approach, planning their initial strategies for the Fall, Winter and 2013 periods.  Some fiscal year periods start in the Fall for good reasons related or integrated into the government fiscal years, or corporate fiscal years.   Existing businesses should refresh their business plans to reflect any market or industry changes that have occurred on local, global and international scales.  Building on successes and results from the previous business cycles, businesses should tweak business and marketing plans accordingly.

Establishing Goals this Fall

Get serious about business and personal development this Fall.  Always as a first step, establish some aggressive, achievable goals and objectives.  Without goals and objectives you won’t be able to set some strategic directions for yourself and your business.  Ensure your goals are achievable, measurable, and that you apply flexibility to adapt and revise goals and strategies.

Business Ideas and Hints for the Fall

Here are some helpful hints and ideas to think about some positive steps to take in business and personal development this fall:

  • Planning – Always a great idea as part of your core activities to review, tweak your business and marketing plans
  • Scan your business environment and competitors – develop some products or services that will be a bit different or new to your market
  • Capacity and Skill development – naturally many classes are offered in the Fall schedule; good time to brush up on business skills
  • Product and Service Offerings – review your results to date and revise if necessary heading into the Fall, Winter and 2013 periods
  • Refresh, redesign – Whether you have a store front or website, take a look at your layout and seek feedback from customers for better designs and layout
  • Communications and Outreach – develop new communications to your customers; utilize social media for extended outreach and measure your effectiveness on social media
  • Generate Fall Buzz, Interest – generate new and continued interest in your company, your products and services; offer Fall free or trial offers

Check out these Fall Business Strategies:

More reading on business topics:

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

Employee Satisfaction and Links to Success

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Strategy Plan One

August 18, 2012

Employee Satisfaction

Oh no, we could all see the coming.  We could all feel the tensions in the office.  Everyone, every worker has been on edge.  With poor global economic conditions how could anyone feel great about their workplace and about their future employment.

The past few years, businesses have experienced troubling times, and that is an understatement.  At the very core of every operation is the workers.  A business cannot function without its’ valued workforce, and keeping them happy in these times is challenging.

However, there are significant signs that employees who are engaged and happy lead to greater success, productivity and profitability.  When efforts are made by management, productivity improvements can occur even in these tough economic times.

This infographic from Social Cast highlights this linkage of employee satisfaction with success.

Employee Satisfaction – Top 5 Factors

  • Job security (63%)
  • Benefits (60%)
  • Compensation and pay (57%)
  • Opportunity to use skills (55%)
  • Feeling safe in the workplace (54%)

Engagement:

  • 86% of engaged employees express happiness in the workplace
  • Highly engaged organizations experienced 87% less turnover and 20% productivity improvement

Check out more interesting facts and statistics in this infographic.

Employee Satisfaction

Source: Social Cast

More on Management, Employees, and HR:

More business blogs of interest:

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

Employee Recognition – Key to Improving Performance and Morale

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Strategy Plan One

August 14, 2012

Employee Recognition and Feedback

Gathering feedback from staff and customers is essential to moving forward with your continuous improvement processes.  It is always best to seek internal and external objective input into your business operations.  However, in certain business environments, management and employees may not necessarily be connected, leading to a lack of feedback and recognition.

Here, in this infographic from Rypple, statistics and impacts of management-employee communications highlight:

  • 65% feel they don’t receive enough feedback in the workplace 
  • 34% of managers want to engage staff and provide more feedback
  • The larger the company and the higher the status of the executive, the feedback gap widens
  •  Veteran managers want to provide more input to staff

Key messages on feedback and recognition:

  • Feedback and recognition improves morale, less costly mechanisms to achieve performance improvements
  • Employees are more engaged in operations, the business and objectives when recognized by management for their efforts

employee recognition and feedback

Source: Rypple

It is clear that there is a correlation between constructive management feedback and employee job satisfaction, performance and morale.  It’s in your best interest to ensure you implement strong feedback mechanisms and employee-management performance appraisals to help build capacities in your organization.

More on Management, Employees, and HR:

More business blogs of interest:

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

Social Media – Getting Organized With a Task List

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Strategy Plan One

August 11, 2012

Social Media – Task List

Do you have a new or existing business and feeling overwhelmed with trying to keep up with all the activities you feel you need to accomplish, on the multitude of social media platforms?  You may not be alone as there are endless activities you could complete, in a swirling universe of social media, all for different reasons and objectives.

Here in this infographic is an example of what The Whole Brain Group classifies as a “Sensible Social Media Checklist” of activities.

social media - task list

 

Source:  The Whole Brain Group 

Social Media Marketing

So what’s in your social media strategy?  What do you plan to tackle on a daily, weekly, and monthly basis.  The above infographic gives us a glimpse of something that may work for one company.  Ensure you plan out your social media strategy and activities.  Test out and measure your efforts.  Constantly be looking to improve and revise your strategy and activities for better results.  Make it applicable to your business and to the way you engage and communicate with your customers.

In developing your social media plan:

  1. Establish your objectives
  2. Investigate methods to communicate and engage your customers
  3. Develop some options for marketing activities
  4. Determine social media platforms that would be applicable 
  5. Develop a plan of social media activities  (social media task list)
  6. Estimate the marketing budget
  7. Implement, test, measure, analyze
  8. Revision and continuous improvement for better results

 

Here are some additional Social Media articles, blogs and infographics:

More business blogs of interest:

 

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

 

Travel Site – Inside a Popular Travel Website and Mobile App [infographic]

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Strategy Plan One

August 8, 2012

Travel Site – MapQuest Usage Statistics

There are a few sites most go to for travel assistance.  Whether you are looking for maps, places of interest or to map out a travel itinerary, travel sites and their accompanying mobile apps come in handy.

To give an example of how utilized some of these map websites are, here is a look at visitor usage of MapQuest from 2011 in this infographic MapQuest.  Staggering numbers and trends presented include:

  • Over 330 Billion miles routed / logged
  • Concentrated tourism activity along both US coasts
  • Over 14 Million visitors to MapQuest each month
  • Ave 2.4 visits on MapQuest per month per user
  • Ave 2.6 minutes per visit
  • Impressive 7.2 Million MapQuest App downloads

Travel Site

It is interesting to note the popularity of their mobile app, mirroring travel or mapping services for users on mobile devices.  It would be obvious that travel apps need to be more user-friendly while users are “mobile”.  If an app can mirror the services provided on your site, and works well on mobile devices, your strategies and plans should incorporate the development of mobile apps that would be beneficial to your customers.

From Frogloop, here are some helpful tips in planning out a mobile app that meets consumer needs:

  • Establish objectives for the mobile app
  • Define users and market for the app
  • Research, test and measure
  • Define and plan technical development issues
  • Read more tips here from Frogloop

More reading on travel, business and apps:

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

Government Jobs – Valuable, Skilled and Educated Work Force

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Strategy Plan One

August 7, 2012

government jobsGovernment Jobs

Whether you are an employee in the private or public sector, or self-employed, we all take in the angst from the client groups we serve.

 

 

However, with extremely high expectations of government services, taxpayers and clients of government programs vent a bit more, show more frustration and sometimes treat government workers differently.

Government employees work on all levels, assisting entrepreneurs to assisting citizens in every government program under the sun.  They are there, employed to serve the public.  However, the perception and behavior towards public servants is quite shocking, and sometimes to the point of being disrespectful.  This occurs despite the fact that on the other end of that kiosk or government counter is a very valuable, highly educated individual who can really help you if you tap into these resources and programs.

When you hear public servants, much negativity exudes from the critics. Common comments include, “they are lazy”, “overpaid”, “cushy jobs”, “useless”, and “uneducated”, “biased”, “never helpful”, and on and on.  Yes, very harsh terms for dedicated employees who serve the public on a daily basis.

Government Employees

Obviously these comments are furthest from the truth.  The deepest job cuts in this recent economic climate, have occurred with public servants in the US and Canadian governments.  This comes after much human resources investment and years of corrective public employment processes, in some cases hiring the best and brightest work force.  Government institutions have implemented “employment appointments based on merit“… meaning the candidate must pass the highest scrutiny of meeting the job criteria.  It’s not easy getting into the public service.

The modern public service is a very educated and experienced work force, due to job criteria and the abundance of applicants for government jobs.  This highly competitive employment process results in the highest qualified, ranked candidates out of the bunch of applicants.  It is sometimes common, especially in these economic circumstances, to find that government employees are heavily over qualified.

government jobsGovernment Jobs – Pay and Benefits

Depending on jurisdiction, pay isn’t always the greatest in the public service, especially when the majority of positions are classified as administrative or in program delivery.  Specialized areas may pay better.  Some government sectors provide ample benefits which improve the compensation package, but not to the extent of what compensation a similar position may receive in the private sector.   While some senior executive level public service jobs may include a small annual bonus, the majority of the public service does not receive bonuses or incremental pay based on performance.

The human resource strategy in recent years in the public service has been to find cuts, implement efficiencies through automation and offer the public online features.  Gone are the days where getting a government position was a guaranteed long-term career move.  Job security in the public service seems to have gone the way of the dinosaurs.  Public servants are constantly on edge, not knowing if in the next fiscal year their jobs will be cut.  It’s also a scary scenario when certain States or other jurisdictions announce that they are not sure they can pay for the next payroll.

Government Jobs – Highest Scrutiny

The work of the public service and their employees are held to the highest scrutiny, evolved around implementing the highest ethical standards and upholding good values.  With government programming and staffing costs funded by the taxpayer, the public service is carefully watched, carefully analyzed.  This sometimes leads to stressful environments, however, once acquainted with the roles and responsibilities of a government job, one comes to realize this as the norm.

In the modern public service, government jobs are attractive to candidates.  The public service often calls for qualified candidates to take on challenging, interesting work in this global environment.  The jobs can be rewarding, and can lay the groundwork for building better personal and professional capacities … applicable across the board in the private sector and in self-employment.  If considering advancement in the public service, many government sectors see the value in the development and retention of valued internal employees.  It is definitely worthwhile to tap into these public service employment development programs.

Remember that when you apply for government grants and programs, these public servants work hard to provide the services and products that you are requesting.  Give them the time they need to complete their work in a stressed work environment.  Give them the respect that all should expect.  Be receptive to their ideas, feedback and recommendations to strengthen your applications and your dealings with government.  Remember that these public servants have families, strive for a stress free environment and need to survive like the rest of us.

For more information on government jobs check out:

Relevant personal and business development blogs and articles

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

Business Tips – Maximize Performance and Business Development Results

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Strategy Plan One

August 1, 2012

business tips Business Tips for the Entrepreneur

As you are midstream through harsh economic times, take the time to reflect on your current business operations.  Think about the small things that could be tweaked that can have the maximum positive impact on your business.  Here are some helpful business tips to maximum the output in your organization and in your business development.

Business Tips – Maximize the Use of Your Time

Time is definitely considered an asset when you are a busy, mult-taking entrepreneur.  Delegate operational tasks to staff and area specialists as much as you possible can.  Free up your time for business management functions, business development, planning and implementation.  Institute shorter, more concise meetings and communications as much needed time savers for all.  Cut the slack time and concentrate efforts in a condensed shorter period.  Incorporate that into individual and team goals.

Establish Priorities

Clutter can occur in many ways from physical bunched up clutter to the mental clutter of massive workloads of relevant and non-relevant tasks.  Take the time to sort this out.  Getting organized on a daily, weekly, monthly and quarterly basis should be a standard part of your business and of the action plans across all employees.  Encourage organizing and priority setting as part of the valued added side of your corporate culture.

Business Tips – Create a Constructive Environment

Feedback is necessary on all aspects of your business.  Ensure that you develop a culture of encouraging and valuing input from all levels in the organization.  Constructiveness is essential … when everyone puts on their constructive gear and behavior, everyone is “building” towards a common goal.  Feedback can be critical nature, but as team members put on the constructive hats, criticism turns to positive alternative idea and solution generation.  Problems and issues are better solved when the collective can feed into the solution.

business tips - social Be Social

This business tip is not necessarily focused on spending massive amounts of time on social media.  Being social in business means networking, partnering, collaboration, team work.   Every business, every entrepreneur venture is vastly stronger when you and your team get out there and communicate and network with everyone.  Not all deals, partnerships and customers will automatically fall into your lap … you need to get aggressive and make the moves to communicate and network with others.  Remember that social media is only one form of communication and engagement with other businesses and customers.   Communications, marketing and business development occur in many ways outside of normal office functions and social media.

Business Tips – Be Helpful

As a leader, entrepreneur and community member be helpful to all and it will eventually return to you in spades.  Being a business leader is not a one-way street…. you need to not only receive but to give.  Your valued staff give their efforts and their time to helping you achieve your success.  You need to help your staff become successful through employee development, encouragement, recognition and in your acceptance of their needs professionally and in their personal lives.

When developing products and services for customers, remember this two-way street.  It’s not about just gaining revenue from clients.  You should be developing your business around how your products and services can first help the intended market, and meeting the needs of the consumer.   Revenue then potentially follows after successfully meeting the needs of the customer.

Plan well for maximum benefits and results!

Relevant personal and business development blogs and articles

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

Customer Retention – Observing Movie Theater Industry Strategies and Tactics

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Strategy Plan One

July 28, 2012

customer retentionCustomer Retention

Similar to other business industries, the movie theater industry has experienced ups and downs over the past few decades, with trying to build the customer base and in customer retention.

 

It is often stated in Customer Relationship Management strategies that it is 3 times harder to attract new customers than to keep customers through customer retention.  What do you think the logical, strategic approach is?

ice ageOn a Friday night, a group of us decided to take in a movie at the theater.  Deciding to be entertained in 3-D, we slid in and bought tickets for Ice Age: Continental Drift.  After paying  the usual ticket prices, the design of the theater brings you to the unavoidable drink – snack – popcorn counter, where of course, we snack – geared everyone for the movie.

To not miss anything, like anyone else, we wanted to ensure we were there prior to the 7:15pm start time.   As you are probably aware, the first few minutes prior to the start time, movie goers are slightly entertained, with all bodies pointing forward to the screen with clips and shots of “did you remember to get…”, and all the rest of value-added, movie theater promotional stuff.  After 10 minutes of alternating between occasionally glancing at the screen and frequently engaging in conversation with our party, the lights dimmed and volume was cranked up.

In your mind 7:15pm start time is firm and you are ready to watch.  Nope, not the case.  For the next 16 minutes (yes I was the annoying one looking at my mobile device lighting up the adjacent areas) we all sat through movie trailers, ads and clips, one after another.  Then another promotion for another 3-D movie coming up.  Oh, and then one fairly entertaining movie theater industry ad attempting to generate more interest in coming to the movie theater again.  16 minutes of this!  Didn’t we all just pay to watch a movie at 7:15pm?  I can expect to click-through pop up ads on a website if I am getting something for free there, but experiencing this in a movie theater?  Why?

Don’t get me wrong that I am severely complaining here, but highlighting more of a business and marketing observation.  Quite frequently some of us put on our business hats and observe how businesses promote themselves, engage and communicate with the customer, and try to build up the loyal base of repeat customers.  Here are some of the messaging and customer retention relevant observations at the theater before the movie, during that time frame prior to the movie, and post-movie time frame:

  • Customer convenience – theaters make it easy for customers to buy tickets in advance at kiosks or online
  • Captivated audience – Paying customers are in front of the screen, focused on the screen and the instructions on proper movie theater etiquette tells movie goers not to be doing anything else (ie: don’t talk, don’t use mobile devices)
  • Free Trial – Customers are getting a “free” glimpse at additional products, in the appropriate format (ie: movie theater ads have a bigger impact being played in the actual movie theater and not on a 21 inch, non-surround sound system at home)
  • Colors, design and words used in the clips, trailers and ads can create positive responses from the consumer
  • Investment – the movie industry sinks millions into advertising and test marketing these ads prior to developing the final 2 minute clip or trailer (ever notice movies had looked super appealing in those trailers?)
  • Feedback – the theaters capture customer feedback in two ways – in person or by kiosk; this feedback is an important part of improving the experience and of the Customer Relationship Management process

Whatever the tactics and strategies used by the movie theater industry, they are able to hit and make an impact on the paying customer to enable a response to return.  In your business, what are your strategies to gain the continued interest from your customer?  Keep them informed? Provide them will add-on packages while you have their attention?  Offer the free trial to keep the customer coming back?  Ensure you observe certain industry and business tactics towards gaining and retaining the customer base.  Incorporate strong customer retention strategies in your business plan and marketing strategies.

More on the Customer:

More business blogs of interest:

 

Ty Col    Consultant, Mentor, Entrepreneur

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

Efficiency – Working More with Less in Current Business Environments

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Strategy Plan One

July 24, 2012

Efficiency to Survive in the Current Economic Environment

Tough economic times require tough business decisions.  In cases of self-employment, when times are difficult, the onus rests on the business owner to implement contingencies.  When reductions occur in smaller businesses, everyone, including the owner, get busier.  In extreme cases to survive, businesses may reduce operations down to the owner handling all tasks, from management to operations to administration… just to survive.

In order to find efficient methods in operations, businesses insert in tech tools.  However, being connected by mobile devices adds a new dynamic to vacationing business owners, as it has now become part of the norm on vacation.  Business owners are glancing at their emails while sitting on a beach, partaking in a tourism outing, or trying to spend leisure time with family.

In this infographic from Manta, some key trends are emerging in small business and mobile device use, from an external Manta Wellness survey that was conducted in June 2012.

  • 58% of business owners say they are working more than the previous year
  • 70% of those surveyed do not plan to hire any additional staff this summer
  • 71% of business owners express working and responding to emails while on vacation
  • 60% of entrepreneurs state they enjoy vacations more due to their mobile devices (huh?)
  • 68% of respondents say they use mobile devices while using their computers
  • 54% state that they use mobile devices at work to check email (business or personal) and,
  • 24% of business owners use their mobile devices every day

 

efficiency - working more with less

Source: Manta

Business issues – A few points were clear from this survey:

  • Businesses are still facing challenges in this economy – Ensure you plan well in advance.  Business planning should be conducted frequently to help in mitigating around the surprises this economic environment may bring.
  • Business are making adjustments and finding efficiencies – develop operational and human resource plans focused on finding effective, efficient methods with reduced labor and resources.
  • Work-life balance issues at the business owner level doesn’t appear well – we all know these are tough economic times, but strong work-life balance at all levels will keep employers and employees happy and healthy.  Ensure work-life balance exists for healthy minds, bodies and relationships.
  • Effective tools are needed to handle complex volumes of work – Ensure you invest in capabilities to make work easily for you as the business owner and employees.  If mobile devices work well in operations, make it readily available to staff.  Devices like these could be the productivity improvement to handle more work more efficiently.

More business blogs of interest:

 

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One