Productivity – 6 Small Steps For a More Productive Day

Strategy Plan One

June 25, 2012 

productivity - photostock Productivity Improvements

Business owners and staff all around encounter busy agendas daily, with most wanting to achieve more productive days.  However, in the complex business world with volumes of work to do, many struggle with getting things done.  It is sometimes common at the end of the day for some to state and ask, “Wow, what a brutal day…Did I get anything done?”

Entrepreneurs, staff, specialists and others feel buried under mountains of tasks and may feel during periods that nothing gets done.

 

 

But through a simple few tweaks, the work force, and you as an entrepreneur, can improve and show marked, increased productivity.

1.  Productive Days – Getting Organized

Individuals and businesses can get through the mountains with careful planning and organization.  Part of getting organized in the volumes of tasks is documenting it out, listing tasks, jobs and projects and to prioritize them.  Many tasks and essential duties fall through the cracks when businesses and individuals are not organized.  To keep focused, a list of prioritized action items can be developed and tracked to be more organized.

productivity - renjith krishnan 2.  Project Management Tools to Improve Productivity 

In developing lists, prioritizing and tracking action items, project management tools, such as Microsoft Project can assist.  These tools make it easier to develop a timeline from first tasks to completion of projects, step by step, milestone by milestone.  In using tools such as Project, a manager can establish tasks, attach time frames and track persons responsible.  With delegating tasks down to operational specialists, you lighten the load for others that are overwhelmed.

3.  Productivity Improvements Through Automation

How much manual labor or duties is your team performing that take up significant amounts of time?  Can any of these duties be automated?  Although you need to be careful around adding a personal touch to communications through email, you may find through evaluation that some of your email broadcasts to client bases or internal staff can be automated.  An example is establishing frequent reminders utilizing tools within email platforms.

In other productivity improvement examples, payment and shipping processes can be automated easily with such platforms as Paypal and others.  In most business operational cases, there may not be a justifiable need for a full-time payment processing clerk.  E-payments could lessen the work load of administrative staff by implementing e-payment systems.   In another valuable example of automation, the Kiva Robot system is revolutionizing the way warehouses work, as automated robots can run around the clock, helping pick orders and move goods.

4.  Behavior and your leadership actions

As an entrepreneur, the way you act and provide leadership can have a dramatic effect on staff.  Leading and managing in a genuine manner, with strength and passion can have an immediate impact on staff productivity.  Leaders that can motivate staff, illustrating the vision and use of positive tones can lead to positive impacts on the floor and higher productivity.

5.  Partnering

Productivity can be improved by bringing on a synergistic partner to the business.  Partnership building can lead to the sharing of projects and duties, but also sharing of the risks and benefits.  You may find that partners and or contracting out will lead to higher productivity and resolution of complex projects in a more timely manner.

6.  Recharging and Health to be Productive

For most, it is not humanly possible to plug through mountains of tasks hour after hour.  Long hours of complicated, tenuous or repetitive tasks can lead to overload of mistakes and burnout.  People’s performance will improve if the body and brain are given a chance to break and recharge.  Ensure you and staff take appropriate breaks frequently as scheduled.  Certain Labor laws and regulations were put into place for a reason … bodies can’t handle longer hours, with very little breaks.  Even though there are laws and regulations regarding this, show adaptability as a leader and allow better working conditions with flexible work-life balance programs.

The health of employees and your own health should be main priorities.  Without healthy individuals, there would be no employees on the floor and no business.  Take the time to promote healthy living, from good rest to eating right to great exercise.  A healthy work force will be a more productive workforce, with less medical issues.  Integrate your programs around healthy living .. you obviously care about your employees.

With a few changes in your organization and the way your lead as a responsible entrepreneur, can lead to higher productivity all around.  Start with practices and actions that will lead to higher productivity with yourself, and then lead by example.  You will note that in small steps productivity will improve across your business.

Relevant blogs and articles:

Productivity:

Strategy Plan One

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Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

Self-Service – The Evolving Automated Customer Service Experience [Infographic]

Strategy Plan One

April 26, 2012 

Self-Service

The automated customer experience around self-service has come along way, evolving from the invention and implementation of clunky vending machines to the new wave of online streaming of transactions, from anywhere and at anytime.

It is interesting to note that self-service has moved from the delivery of tangible goods to the delivery of information, transactions, digital products in this information era.   However, self-service intersects many sectors, and almost anything is available for either a physical self-serve kiosk or through the web.  In your business planning, have you integrated self-service concepts into your business to make transactions easier, more convenient and accessible to your customers?

Check out this great infographic by Meridian, illustrating the evolutionary time-line of self-service.

self-service - automated customer service

 

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

 

 

Economic Efficiency – 5 Tips to Create Efficiencies in Your Business

Strategy Plan One

April 17, 2012 

economic efficiencyEconomic Efficiency

In tough economic times, the global economic environment is striving for economic efficiency.  As an entrepreneur you need to keep operations running smooth and cost-effective.  

 

 

Competitive environments require team solutions and creativity in developing and implementing efficiencies in your business.  Through economic efficiency and efficient operations your business will realize a higher earning potential and at the same time, experience reduced, cost-effective methods and procedures to earning that revenue.

Here are 5 tips to creating economic efficiency in your business.

Economic Efficiency – Eliminate Redundant Procedures in Your Business

Undertake an operational review to identify unnecessary repetitive methods and procedures.  Many approval processes go way over board in requiring multiple persons to review, analyze and either recommend approval or approve a project, cost, or contract.  Federal government processes in many cases highlight this problem, as procedures go over the top to ensure the highest accountability.  Maintain your accountability, but streamline your operations to the necessary reduced human resources to make decisions.  Rely on and empower your professional team to make great recommendations at each level.  With elimination of steps in procedures, your operation will be more cost-effective.

Implement Technology Wherever it Makes Sense for Economic Efficiency

Automate procedures when it makes sense from operational and budgetary perspectives.  Reduce laborious tasks if automation and technology can do the same task more efficiently and cost-effective over the long run.  The implementation of Kiva System robots in warehouse operations is one example of efficiencies gained through automation.  It would also be a shocker if businesses have still not adapted to computerized sales, accounting and inventory systems – a must in business operations to keep competitive and cost-effective.

economic efficiencyEconomic Efficiency – Make it Easier For Everyone to work together

In business operations today, being all physically located in one location is not as important as it was decades ago, due to improved technology and connectedness.

Through innovation and technology, staff can work at any location and be easily connected by phone, mobile device, web or cloud-based applications.  All current technology methods make communication and business functions more smooth and easy.  Businesses that can provide work-life balance flexibilities and mechanisms, can ensure the work can get easily done from any location.  Collaboration across units, teams and partners can happen seamlessly with the implementation and the availability of smart technology in your organization.

Business Efficiencies – Making the Customer Process Easier

Straight forward information and sales procedures for your products and services will make the overall experience with customers more effective and efficient.  Make the product or service information readily available to the customer, whether at a physical location or web-based.  When designing e-commerce sites, ensure the client can easily navigate through to the completion of the sales process.  Nail down a streamlined sales process both internally and externally and ensure that your have contingency CRM plans to deal with issues around customer complaints.  The more prepared you are, the less time per customer it will take to generate revenue or resolve an issue.  More time can then be spent on building the relationship aspect of customer service with more customers.

Business Efficiencies – Getting the work done without the Travel

If you want to quickly and effectively reduce costs in your organization, travel budgets can be significantly reduced, while getting the same scope of work (meetings) done by using technology.  Phone and video conferencing can easily replace face-to-face meetings and the costs associated.  Meeting in person may be the richest form of communication in cutting a deal or working collaboratively.  However utilizing video conferencing or using Skype or other forms is more the standard and acceptable these days.  As an entrepreneur you will have to make a careful decision on the appropriate forms of communication for the appropriate audience, while cognizant of the need for cost-effective methods.

Economic efficiency can be achieved in your business, however ensure you take adequate business planning steps to maximize benefits from reduced resources and methods.

 

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Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

Kiva Systems and the New Robot World Order

Strategy Plan One

April 7, 2012 

Kiva Systems Kiva Systems Robots

It has been fascinating to see the recent buzz around Kiva Systems robots controlling and working the floor spaces of warehouses.

 

According to some current reports, the Kiva Systems alone is now being used in up to two dozen larger corporation warehouses, including Amazon and Staples.

So impressed, Amazon acquired the 9 year old Kiva Systems company for $775 Million.  It is sure to have a positive, efficiency impact on Amazon, a company that spends $4.6 Billion on warehouse operations.  Considered to be expensive capital costs to start, but in the long-term, will save companies money with efficiencies created.  Check out this informative YouTube video of Kiva Systems at work.

kiva systemsAutomation Impacts

If this initiates the reoccurring trend and debate around automation, what does this mean in a country that is dying for an absolute job turnaround?  The criticism of automation using machines, robots, and electronics is that those methods directly impact labor jobs, resulting in job loss, people loss.

However, in start-up operations with automation implemented right away there will be no pain of job loss or reduction.  In some cases, businesses may establish a new arm or warehouse in an expansion project to run a pilot project of automation.

Kiva Systems Automation Success

Recently acquired by Amazon, the Kiva Systems Company is doing well, with reports of triple figure growth and profitable figures.  More corporations are jumping on board seeing the value and reliability of modern automation.  Initial kinks have been straightened out and it has been reported that Kiva systems are operating in a flawless manner.

It is interesting to watch videos, demonstrating the efficiency and power of these little orange Kiva robots moving about the warehouse, sliding under a customized skid, lifting and following a programmed route on the floor full of sensors.  You could imagine the programming behind such as a system is complicated, but obviously achievable from an operational perspective.  Within the programming there must be many logic functions to almost allow these robots to alter or find best routes from A to B when traffic gets congested, as seen in some of these videos.

Human Labour

Human power is still evident in these automated warehouses, at stations loading and unloading these skid towers and scanning products before the Kiva robot takes off again.  Obviously there are probably backup plans of a labour force filling in for Kiva robots when the system is “down”.  How often have we all experienced system or computer failures?  There will always be a requirement for a well-trained labor force behind maintaining these robots, building them and developing coding and programming.

Cost Benefit Analysis

On the simple cost-benefit analysis side of things, if the capital and operating costs of automated, innovative processes and assets are less than the cost of non-automated, labour process over a defined period of time, then your organization could experience greater profitability and decreased issues around human resources.

Millions of dollars must be spent acquiring a system such as the Kiva system.  These corporations would undertake their own due diligence, such as a cost-benefit analysis on an automated system vs. conventional warehouse system full of employees driving skid steerer and forklift machines.  Based on many assumptions, savings could be realized even with a Kiva Systems basic scenario implemented. 

Kiva Systems Possible Limitations

Evident in the demonstration videos is the fact that warehouse space (height) is not being used to full capacity with Kiva Systems in place.  In the conventional warehouse system, pallets of products are stacked 30-40 feet high in warehouse shelving frames.  There appears to be limitations in volume with the Kiva robots lifting and moving the customized pallets that are 6-8 feet in height, and in terms of dimensions of the pallet, a 3 by 3 footprint.  With a system like this, warehouse space and volume can be planned effectively with respect to capabilities of this system.

As previously mentioned, automated, computerized systems sometimes experience glitches.  Power outages, coding and programming flaws, electronic interference, physical obstructions, logic flaws and an underestimation of operational issues come to mind when brainstorming the potential issues that could arise.   However, the corporation is probably well prepared with fixes and contingencies for everything.  Build into the program, the system does appear to monitor power levels and automatically schedules charging.

Kiva Systems Opportunities

If the Kiva Systems automated world continues to build, opportunities in other areas could emerge, such as a team of robots to:

  • Carry out office work
  • Automate the front counter at a fast food restaurant
  • Sort and file books at libraries
  • Fully automate beauty salon duties, with programmed robots completing hair and body packages

If these examples above come to fruition, this would now look like a scene of the Disney movie WALL-E.  For sure WALL-E would feel comfortable and at home within a Kiva Systems environment.  It has been interesting to read and see the new buzz around this system.  What will be more interesting in the future to observe will be the impacts and the adjustments made to the human labor force, in the development of more value-added jobs around systems like the Kiva Systems model.

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One