Strategies to Handle Difficult Employees in Your Business

Strategy Plan One

March 25, 2012 

difficult employeesDifficult Employees

Every organization has difficult employees that are not necessarily the happiest bunch.

Whether is it a personality issue, organizational or environmental issue, it is par for the course to have variance in people’s behaviour, moods, or job satisfaction.

You could have the most successful, corporate culturally rich environment, with great working conditions and compensation and you can still have disgruntled staff.  No fear, there are some human resource tactics to adequately handle some difficult employees who may throw a temporary wrench into your organization.

Identify the Issues with the Difficult Employees

When you as a leader become aware of issues in the organization and with specific staff members, ensure that you approach the employees to better understand the scenario and to isolate the specific issues.  Ensure that in a confidential setting the employee has the opportunity to openly express the situation with you or your human resource specialist.  Encourage open communication in your corporate culture.  Be an active listener first before diving into any actions.

Solutions in Handling Difficult Employees

Take note of the issues the employee has expressed freely, and then ask for some potential solutions from their side.  Employee feedback is extremely important.  You may find that part of the operation or the way things are done in the organization is causing not only this employee but others grief.  Employees provide you with the needed intelligence at ground level.  This intelligence may not be something that you are privy to.

In asking for valued feedback, you make a disgruntled employee feel valued and part of the solution.  In normal circumstances, this should build higher morale with this disgruntled employee, and broadly across the organization.

If the scenario involves more than one employee or third parties, then you may have to engage with multiple parties, seeking solutions from diverse array of people.  Customers, suppliers, and contractors can sometimes be the cause of issues in your organization and with your staff.

difficult employeesHuman Resource Resolution Mechanisms for Difficult Employees

With strong human resource policies and procedures your organization will be well equipped to handle difficult employees.  Whenever possible, your human resource specialist can be used to intervene in difficult circumstances to provide the direct assistance to not only you as the leader, but also to the employee.

Your human resource specialist may also act as a mediator between management and the employee in cases where there are challenges between staff and management.  The difficult employees may be more open to discussing the challenges as they may feel that the human resource specialist is one step removed from management.  The specialist can also provide the direct lines and information on the company’s human resource policies and on any labor acts or regulations.

Implement Solutions to Resolve Challenges with Difficult Employees

Once you nail down some workable solutions, be ready as a responsible leader to implement some best practices or solutions.  Implementation in any action plan is critically important to resolving those initial challenges identified.  Have a plan of action to implement those recommendations that were developed from feedback from the difficult employees and the advice from your human resource specialist.

As a last resort to difficult employees who do not change their behavior, or do continuous harm to other employees or the organization, dismissal of the employees may be the last action to resolve.  You should however, make every attempt to resolve before this last option.  Ensure that if you do go down the path of termination, that you abide by your polices, and any acts or regulations.

Following up with Difficult Employees

After implementation, follow up with staff and units on progress.  Is it working?  Did it resolve the problems?  If not, you may have to tweak your approach with a revised action plan to implement.

If your implemented actions have resolved the issues, then you may be on your way to achieving greater job satisfaction with all staff, which will greatly impact the performance in your organization.

difficult employees

Summary of Some Tips in Handling Difficult Staff:

  • Encourage open communication on any topic with employees
  • Empower employees to make suggestions and recommendations for solutions
  • Make employees feel that they are a part of the solution
  • Be empathetic, be a good listener
  • Show strong leadership and implement solutions
  • Track the results of the solutions
  • Follow up with staff and measure results
  • Be prepared and embrace a continuous improvement process to create a better environment for your valued staff

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

Prepare for Federal Budget Cuts and Changes

Strategy Plan One

February 26, 2012 

Federal Budget CutsFederal Budget Cuts

We have all heard the pre-emptive messages in the media about the upcoming Federal budget cuts, and it doesn’t look pretty.  In addition to the reactions in the world economy and Federal budget cuts, the US Federal election will bring in new economic & business policy change and initiatives.

So how does an entrepreneur prepare for change?  As an initial step, assess the current situation of your business, and any current, relevant policies or initiatives that have an effect on your business.  Under current rules, regulations and initiatives there may be still be an opportunity to take advantage before massive Federal budget cuts or changes comes in.

Potential Economic or Budget Initiatives

Gather as much intelligence you can around upcoming economic or budget initiatives and changes that will have an impact on your business.  You will need to analyze any potential changes and incorporate scenario planning into your core business planning activities.   Be ready to implement your action plan in response with any Federal changes to regulations or tax policies.  Don’t get caught off guard by not completing your own due diligence.

Federal Budget CutsImplementation Plan

Your business should have an implementation plan of action.  Along with strong business planning, be a strong project manager and be ready to implement your plan step-by-step in a timely manner.  If the change will be significant, management of your implementation plan of responses will be extremely important.  The smoother your implementation phase, the less significant impacts your business will experience.

Financial Actions to Federal Budget Cuts

If you know a change will have a significant impact on your financial viability, prepare in advance by bringing in your own budget restraint measures before legislation is in effect.  The budgetary adjustments in advance will lessen the financial pain.

Adjust your sales and marketing plans to generate new revenue streams and tap into new markets prior to big economic changes.  Additional retained earnings may act as a buffer in alleviating the financial challenges.

As the world and local economies continues to experience challenges, activate financial and business changes in advance to be better positioned as an adjusted, economically sustainable business in the new environment.

Strategy Plan One

http://strategyplanone.com

Business information, resources and tips for the entrepreneur

© 2012 Strategy Plan One

As a Voting Entrepreneur, Help Change the Business Environment!

Strategy Plan One

February 19, 2012 

http://www.freedigitalphotos.net/images/view_photog.php?photogid=1708The best way you can assist in developing a favourable business climate would be to vote in parties and politicians who are promoting positive, constructive environments.  Take a look at each candidate’s business and economic agendas and platforms.  How do these potential initiatives work for the entrepreneurs that must live and operate in this environment?  What has been indicated in each platform, such as cut backs, program elimination, business incentives, or tax implications?

 

Each of the parties and politicians will raise and promote their own political agendas with embedded economic and business sections.  Each party will seem to be raising platforms which look reverse to the opposing candidate, calling out the other’s points, while promoting their own.  It can be quite confusing.  Take a good look at each platform and decide what is in your best interest as an entrepreneur, and for the whole economy.

 

Some key policies and platform initiatives you may want to analyze:

 

– Job growth, spending and initiatives

– Business and economic regulations, legislation, red tapehttp://www.freedigitalphotos.net/images/view_photog.php?photogid=2664

– Corporate and personal taxation reductions, new policies and its implication on business

– Debt reduction and its implications on other program spending

– The impacts on other programs, such as healthcare, on the economic initiatives

– Trade policies

– Natural resources economic and business policies and initiatives

– Programs and spending on innovation and technology

– The end of economic stimulus packages and the way forward

 

How does each platform affect you, your business community, your business industry and the economy in general?  You will need to decide as a voter what will make sense and benefit you as an entrepreneur, and depending on which platform is voted in, you will need to determine your path as an entrepreneur.  You can help to successfully change the business climate.

 

Strategy Plan One

© 2012 Strategy Plan One

Business information, resources and tips for the entrepreneur