March 26, 2012
You may be far removed from the ground level operations, not having to grind it out on the floor or crank out code, or deal directly with customers. However, you are not that removed from your employees who have the greatest wealth of knowledge of the operational level.
Much can be learned from employees who know what is and isn’t working at the operational level, who know what the customer’s actions, thoughts and feedback are, and what other employees are saying behind the management lines.
Engaging and Interacting Frequently with Employees
As a manager, leader, and entrepreneur, engage and interact well and frequently with your employees. Make it well known that you are openly interested daily about what is taking place on the floor. It should be a part of your daily routine, either through inspecting your place of retail or office space. The employees will feel more at ease when the management team is readily and physically available for open discussions.
Grab Intelligence from Employees
Setting the stage with frequent engagement and interactions will assist in your employees openly providing you with a wealth of information to improve operations and/or improve client and customer relationships. These professionals in your organization may provide valuable recommendations and will look to you as the leader to implement some solutions from issues they encounter.
Make employees feel valued that they can share information and that you, as a tuned-in entrepreneur, are listening and willing to embrace recommendations for approval.
Encourage Continuous Improvements From Employees
To stay on the cutting edge and at the top of your industry, you will need your employees to think and act innovatively. The best practices and solutions do originate from team actions, and so would innovative practices.
Empower your employees to develop ground-breaking practices that would set the units, team, and business far ahead of the competitors. Create an environment that is rewarding and promotes recognition for achievements. Depending on your budgets, you can develop incentive programs for high achievers and for employees that bring innovative solutions to the table. You may be surprised at the untapped intelligence from all of your professional staff.
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